Frequently Asked Questions

It takes less than 3 minutes! Simply pierce the film and microwave for 2-3 minutes depending on your appliance. For the best culinary experience, you can also transfer the meal to an oven-safe dish and warm it in the oven.

It's completely flexible. You select your favorite authentic meals for the week, and we cook them fresh and deliver them straight to your door. You can easily skip a week, pause, or swap your meal choices at any time through your customer portal.

Always fresh, never frozen. Our chefs prepare your meals right before delivery, blast-chill them to lock in the flavor and nutrients, and deliver them in insulated packaging so they arrive perfectly cold and ready for your fridge.

Since we don't use artificial preservatives, your meals will stay perfectly fresh in the fridge for up to 5 days. Every meal comes with a clear "enjoy by" date. If you can't eat them all in time, most of our dishes freeze beautifully!

We love rich flavors, but we know everyone has a different heat tolerance. Our menu clearly marks the spice level of every dish. We offer everything from mild, savory stews to the authentic, fiery heat of traditional Scotch Bonnet peppers.

It's completely flexible. You select your favorite meals for the week, and we cook them fresh and deliver them straight to your door. You can easily skip a week, pause, or swap your meal choices at any time.

Contact us immediately at support@grasskey.com.au with your order number. If your order hasn't entered preparation yet, we'll do our best to correct it for you.

At this time, we are unable to process partial cancellations. If you'd like to make changes to your order, please contact us as soon as possible and we'll do our best to accommodate your request before preparation begins.

Subscription orders can be cancelled or paused up to 24 hours before your next scheduled delivery. Please log into your account or contact us at support@grasskey.com.au to manage your subscription.